Customer Testimonials
Service team was great, however when I walked into the show room not a single person said hi, asked if I needed help or if I had any questions. Kind of off putting considering I am looking to trade in and get a new car….. definitely won’t be shopping for a vehicle here.
Shane did a great job taking care of me and my two cars this week. Both needed oil changes and I was very pleased with professionalism and upfront manner. Everything explained and ready when promised. Thanks!
We have three Honda vehicles serviced at Rairdon Honda of burien and have found the service to be fair friendly and competent for many years.
Very disappointed in Burien Honda. Recently purchased CRV and immediately started having issues with stalling. After several trips to the service department, I could get no help and the problem continues.
I’ve been taking my Honda to this dealership’s service department for years, and honestly, I regret trusting them for so long.
A while back, I paid to have my brake fluid changed. Then just six months later, during a routine oil change, they told me the brake fluid was dirty again and needed to be replaced. I let it go at the time, but it never sat right with me. I barely drive since I work from home, so there’s no way it should’ve gotten that bad that quickly.
More recently, I brought my car in ... Read More DealerRater - Apr 8, 2026
I have been bringing my CR-V to Rairdon’s Honda of Burien for service for almost six years now, and have always had a great experience, but the level of service provided by Donald on my most recent visit set a new standard. He is an excellent communicator, explained things well and kept me informed at all times. It is clear he has a passion for his job, and has real “people” skills. I look forward to working with Donald in the future.
I had a great experience with Rairdon’s Honda of Burien. From the moment I walked in, Kevin was welcoming, professional, and genuinely helpful without being pushy. He took the time to understand what I was looking for and made the entire process smooth and stress-free.
I arrived 15min before Appt time>> was checked in. Service Advisor clearly explained coverage of 'protection plan' I chose to add the self-pay Tire Rotation. Job completed: Advisor explained the parts of my invoice, then I was TAKEN to my car (in the Lot with multiple cars like mine!)
Bought my 2020 CR-V here in 2024, and have appreciated their service department ever since, when I’ve needed oil changes. Good folks work there!
I chose this car expecting reliability, but every simple oil change visit turns into unexpected expenses. With only 60k miles and light family use, it’s disappointing to keep hearing something else needs fixing. This pattern feels similar to issues I faced with my previous car, which I had to give up. Sadly, it’s making me question the trust and durability I expected from this brand.
Kevin and Helen from Honda or Burien are are the best! Always offer the best service
Service was excellent. Donald kept me aware of what was going on, and the expected completion time.
When I called for the appointment, I spoke with David who was polite and helpful. Because he wasn’t there at the time of the appointment, Riley efficiently handled the paperwork when I came in and was already familiar with it, including the fact that there was quite a lot of work to be done a loaner car reserved for me. She reviewed my contact details and I was on my way quickly. Everyone I spoke to had good telephone manners which really helps avoid confusion. They called to tell me that it was time for new tires so that ... Read More DealerRater - Mar 5, 2026
My experience was great, they had me in touch on every service they did for me
Jailene was amazing!!! She was very thorough and provided wonderful customer service in a truly friendly manner.
Great service! Got there earlier and they were able to do a great job in less time that I anticipated! David was very informative and helpful. Thanks
Enjoy my experience every time I come to Rairdon Honda! Highly recommend this dealership for future business.
Great service. Kevin is the best. Car was ready when promised. Highly recommend as car systems go
The customer service was excellent. He knew what I wanted and it was ready when I got to the dealer. I was very happy with my choice and it didn’t take long to complete my purchased. Extremely happy.
Always friendly. Always helpful. Clean bays and waiting areas. Happy you're there and say thank you for your business.
Need to ask clearly about Pricing!!! The Labor cost and Part cost!!!!
I sent my car to dealer service to check on my steering wheel because it had some weird sound. They checked and found 1 quarter inside my wheel and problem solved after $245
Then the service associate informed on phone to me that my car had some major issues need to fix it urgently which are coolant water been empty which cost over $200 PLUS the SERVICE Timing belt which been over 7 years which cost over 1600 to replace and low battery power.
I tried to repeat it “ is it for real ... Read More DealerRater - Feb 6, 2026
The staff were helpful and professional. I did not feel pressured. They were not pushy. The test drive was easy. I was in and out the door with a new car in two hours.
I received excellent service. Dillan was outstanding. He went above and beyond and was wonderful to work with.
I said it was a good experience buying my ZDX at this dealership good price and kind people
This dealship sucks, from sales to service advisors beware . They discriminate against customers. Especially the service Advisors. The manager especially service advisors and employees. They all about tricking you . Lying to you about honda warranty because they only work commission. Its such said place they dont care about customers . But if the customer were'nt there they wouldn't exist. Such greed . Like animals. I wonder whats kind of owners run this place dishonest probably to honda brand. Lying at you because they discriminate. They shouldn't be a honda dealer.
Very helpful respectful and over all nice and they remembered me and always called me by name
Rairdon Honda has the best staff, they were able to get me in right away and provide a loaner! I will continue to come to this dealership! Dillan is the best!
Great service, friendly and helpful staff. I hate doing these reviews but they do a good job so I do.
Terrible experience, 4 hours to do something they were paid to do prior to new vehicle pickup..just passed me back and forth til vI did not know who was in charge of the place..would never go to them again.
Kevin was very professional and helpful and I would definitely recommend Rairdons Honda of Burien to family and friends.
I recently purchased a 2022 Honda CR-V Touring from Rairdon's Honda of Burien. It was a terrible experience. I had to pay $4,948.22 for body work and automotive repairs after purchasing the vehicle.
Shortly after purchasing the car, it would not start, and I had to call my insurance company’s roadside assistance to have the battery jump started. I took the car to Bellevue Honda where they replaced the battery. They also found that the driver’s side fog light was out, and I had them replace that as well. That was expensive as the front bumper had to be ... Read More DealerRater - Dec 18, 2025
Always pleasant, informative and communication is on.point. Never had a bad experience. I will continue servicing my car here.
Service was very great as usual. Representative very responsive with updates as time went by.
Prompt, cheerful, complete, accommodating, fully inclusive of scheduled issues and fast service. The service team has earned my business.
Good customer service, I don’t see any problem with a car so far. I recommend to the friends.
Disappointing Car Buying Experience
I recently purchased a brand-new vehicle from this dealership, and the experience was far from satisfactory. The advertised price did not match the final paperwork, with hidden fees added at the last minute. The staff pressured me to sign quickly instead of addressing my concerns, which made the process stressful and frustrating.
To make matters worse, the brand-new car they sold me had a defective battery. I was left waiting for nearly 20 minutes in freezing conditions before help arrived. The vehicle had to be brought back to the dealership for diagnosis, and I was placed in ... Read More DealerRater - Nov 22, 2025
Don was very professional and friendly. He informed me of the facts regarding my vehicle and its requirements with knowledge. And he promptly informed me when my vehicle was complete. Thanks so much Don.
Customer service id their #1 priority. I appreciate them! Thanks Kevin and remaining staff for a troublefree servive
Good service with David who explained all the details of the repair and provided a very nice loaner car. I go to this Honda Service in Burien exclusively. Always the best friendly service
I was looking for a vehicle to accommodate my growing family. I went into Riardons Honda of Burien. Upon entering the main lobby, I found Josue in sales. He was a great help on finding the right vehicle for my family and I.
Diagnosed and corrected an electrical issue and found several other issues that needed repair. Kept me informed and provided cost estimates for each repair. Couldn’t be happier!
Excellent They gave me good treatment, good service, good price, and they are honest forever 👍
We drove a long way to get there and the car needed a detail and alignment. It was Sunday so I said I would pick it up Thursday. I forgot that I had an appointment Thursday so I called Wednesday and asked if the car could be picked up that day and was told yes it would be ready. I took the light rail ( over an hour) then a taxi from the airport to get to the. Dealership to find out the car was not ready. I waited over an hour for them to “clean” the car. It looked ok ... Read More DealerRater - Oct 23, 2025
Michael is professional customer service,,, he care about best for customer .. I will looking for him next time when my car needs service
David and the service team at Honda of Burien provided excellent service. Oil change was quick and very reasonable price.
I was seen immediately upon my arrival and given a thorough explanation of the services I needed.. We agreed on what would be done at this appointment. I was kept informed as things progressed. They finished ahead of schedule and it was all very efficient.
Had a great experience buying my car here! The process was smooth and quick, and Arnas was awesome to work with — super helpful and professional. Fair negotiation too. Definitely recommend this dealership!
purchased a 2024 BMW X3. Once I purchase purchase, it left a lot. I noticed the tires were mismatched Baldwin in the front new ones in the back. The new ones in the back were not run flats so the car was sold without a jack and without run flat tires and they were mismatched tires. I guess I didn’t think I had to look at the tires when I purchased a car that new That new from a dealership I will not recommend them.
Great salespeople. Friendly and knowledgeable. They did a wonderful job getting my wife and I a great car, and showing us how to operate it.
It was really great customer service of Burien Honda, all staff was very respectful and in fact helpful too
Friendly and service oriented. Not pushy. Issues were handled methodically not emotionally. Price increase isn't thrilling but palatable. Do use full synthetic Honda Oil. A plus!
Josue was amazing to work with buying my new car. Everything was straightforward and easy!
nice, polite, explains repair, clean, on time, need a new phone charger(s), subaru dealer has free snacks
Very good customer service and a happy customer! Also free tire rotation and car wash!
Josue was great. Good communication. Very knowledgeable. No surprises. A very smooth car buying experience .
Straightforward. I had great experience. Tyra was a pleasure to work with. Financing lady was very nice as well.
Really i am so excited to be Honda company For customer the you service B
Excellent customer service. Easy to communicate as well. I will be back asap. Thank you
Very polite and professional excellent work and care of my car they are the only ones to work on my car
THOROUGHNESS is our description and satisfaction with Rairdon's of Burien Honda. Our staff person is always friendly and helpful. He listened carefully to our concerns. He kept us abreast of service throughout the day. He stayed overtime to help us check out! Good man, good service, good business. Thank you!
The service was great and Donald was great. He explained everything clearly and I felt at ease with his warm demeanor.
Riley was excellent in getting a new replacement tire next day, for my 2025 Honda Prologue.
Very friendly excellent service the shop open 7 days/week make it easy/convenient to get service highly recommended it’s one of the best in the NW thank you
Friendly, professional, quick response. Good patient with customer. Trying he best to keep updated with the customer.
Kyle from Rairdon's Honda of Burien provided me with an excellent experience when he came by my home to buy my used Honda. He was polite and personable and even walked four blocks to give above and beyond service. He made the whole process hassle-free and quoted me a fair price as well. Thank you, Kyle!
Donald took good care of me and my car Service was swift my car was in and out in no time
I am completely satisfied with the service I received. The issue was addressed right away & completely fixed. It ended up being an assembly line problem from the factory. Not a bad part. Everyone was very professional & expedient. Could not be more impressed & satisfied. I will highly recommend you people to anyone looking to buy an automobile. Don was a pleasure to work with. Very knowledgeable & on top of his game. A very good employee. I really appreciate everyone & everything they did for me. Thank you all.
The Service Reps have been friendly & helpful to me every time I've had my 2008 Honda serviced there. They have been good at answering/explaining any questions I've had. Their waiting room is comfortable also.
Very good customer care friendly service and happy with the work done on time good to try them
Great group with excellent experience ofc and I’ll probably be back if need anything.
Don't purchase a car from Rairdon's Honda of Burien, especially a used one. They exercise "bait & switch" false price advertising practices to get you onsite for manipulation. A call to ensure availability of the desired car was followed by a visit to the dealership for a test drive. Unnecessary upcharges (beyond tax title & license) exceeded $4000 & included various types of insurance, anti-theft packages, dealer prep fees, document fees, etc. This was for a purchase, not a lease negotiation. Hours onsite going back & forth dealing with a constant flow of new "team members&... Read More DealerRater - Jul 16, 2025
I enjoyed meeting Moises. Thank you for a great service to resaesrch my new car options
I highly recommend Honda of Burien! Arnas and Calvin were professional, low-pressure, and a pleasure to work with. They truly listened, offered thoughtful recommendations, and made the entire process smooth and stress-free. I’ve never had such a relaxed and comfortable experience at a dealership!
Straight forward process, doing it online or talking to a service adviser. No pressure. Attitudes genuine, helpful and professional. Definitely will use their service on future needs for our Honda cars.
Appreciate the care that my car receives for each service. Good advisors that keep me informed.
The service advisors always take great care of us. They explain the work and what is and isn't necessary and why. We always come back!
Brought my Ridgline to Honda of Burien for an oil change. Myles in the Service Dept was excellent, very knowledgeable and professional. He looked up my account and found I still had time on my oil change plan and saved me money. Excellent customer service!
Burien of Honda Isabel sales manager and Josway car sales were extremely professional and knew their products very well. Great customer service and I would recommend Burien of Honda because of there customer skills. Thank you
⭐️⭐️⭐️⭐️⭐️ Great experience at Rairdon’s Honda! Lincoln was super helpful and made the process quick and easy. Highly recommend!
This place is the only place I have my car looked, and David is great!
Helen, David, and Helen were invaluable, kind, and friendly! Great job, and thank you, David, for noticing my A/C wasn’t working. I highly recommend this dealership!
great service. she explained everything to me clearly and kept me updated as the work progressed.
Un servicio muy atentos en general muy amables y lo asen sentir al cliente contento
Good service ! David was very nice , he explained everything to me . Help me make an appointment for next service.
Rairdon’s Burien Honda always has the best service in their service dept. my most recent visit I was assisted by Myles who was so professionally personable. He was able to answer all my questions and offer additional services. Very nice young man. Thanks
Myles at maintenance was wonderful. He explained and listened to what my need amd find problems and fixed it. Thank you. Excellent communication work, Myles !
I purchased my very first Honda from this dealership in 1985 and have been servicing our cars here ever since. Good customer service and reliable service recommendations. Juan took care of my last appt on 6/2. Excellent service as usual. Highly recommend.
The service from this dealership was very helpful and accommodating. Kayla was very friendly and direct. She and her team help me get the car serviced and making sure the warranty took care of it financially. Especially going over the warranty miles by just a bit. I also use the car as our family commuter car and Kayla made sure I got the same size car so I wouldn’t have problems taking all of my kids to school etc. the service took 3 days which I thought was fast and they manage to do an oil change since I was ... Read More DealerRater - May 30, 2025
Good service. Good customer service. Staffs are and helpful. Thank you very much. I would recommend for my friends and family
Great place, efficient, fast and the give you a clear explanation of everything. Great job!
Team was very helpful with my car appointment and Myles was very clear in his communication and recommendations and was accommodating when he knew I was at work. Myles also informed me of how many oil changes I had left under my warranty.
Patient, answered all my questions, very nice and kept me updated on everything that they found with my car.
Moises has a great communication and he really did excellent job for me which I really appreciate that
It has been great dealing with you. Friendly and helpful approach of you was outstanding. Best experience!
Kayla and Riley at the service desk are always amazing and the service department is always so fast and clean and understanding and it’s really nice to be able to walk in to a smile to any dealership because most of the time they’re just trying to sell you so it’s nice at the service department is different.
Customer service is lacking. Customer service is worse after the sale. Additionally, after paying over 50K for my car, they would not put on my license plates. The dealership acts as if they are doing you a favor by allowing you to buy a vehicle from Reardon Honda of Burien.
Myles was my service provider and he was excellent. He explained the service very well, he kept me well informed by text as to the progress of my service, and the car was ready sooner than I was promised. I was very pleased with the service and would highly recommend Burien Honda to others.
I recently brought my car to Burien Honda for a diagnostic and repair, and I couldn’t be more pleased with the experience. After a few days of troubleshooting and some initial challenges, the service department was able to identify the issue, source the correct parts, and get my car back on the road.
What really stood out to me was the excellent customer service. My service advisor was consistently communicative, keeping me updated throughout the entire process and making the experience smooth and stress-free. He was a pleasure to work with. I also want to commend the service manager, ... Read More DealerRater - Apr 20, 2025
I bought my 2020 Honda Fit off the lot here and have been coming in for regular service and maintenance. I can't say enough nice things about the service staff and transparency. The staff are always attentive and polite; the dealership is well organized and clean. I will definitely go back to them if I need to buy a second vehicle or want to trade up in a few years. Highly Recommended.
Derrick was very friendly informative very helpful helping us figure out which Honda was best for us. I would recommend him to friends.